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Course Description

Every industry has customers and everyone serves customers, whether we realize it or not. You may be on the front lines of a company, serving the people who buy products. Or maybe you're a manager, leader or company owner, serving your staff and customers.

The Customer Service workshop will look at types of customers and how we can serve them better and improve customer satisfaction. Learn a strong skillset dealing with difficult customers, and generating return business.

Workshop Objectives:

  • Define what customer service means
  • Identify customers’ needs
  • Connect with customers
  • Deal with difficult customers
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