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Course Description

Every industry has customers and whether we realize it or not, everyone serves customers. You may be on the front lines of a company, serving the people who buy products. Or maybe you’re a manager, leader or company owner, serving your staff and customers.


In this class we will look at types of customers and how we can best serve them. You will learn how to deliver excepOonal customer service and improve customer satisfaction. Learn a strong skill set to deal with difficult customers and use new customer service skills to generate return business.

Course Outline

  • Define what excellent customer service means
  • Learn how to define what a customer needs
  • Understand how to connect with customers
  • Learn how to deal with difficult customers
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